Monday, 29 August 2016

A business trip or family event: have it at Hotel Cocoon Dhanbad

Are you having a big event coming up? Whatever it be a business trip or a family occasion this time you could make it different. Have it at Hotel Cocoon Dhanbad. Corporate houses often have business meets like product launches, or annual appraisals. You could be having seminars, conferences or board meetings. In such cases you have to have it exotic locations. If you are based in or around Kolkata, or in Jharkhand,  Hotel Cocoon Dhanbad may be ideal. This luxury business hotel offers beautiful interior decor. The state of art facilities are matched with impeccable service standards too. Everything put together your event is bound to be a grand success. It may even be a family occasion like a wedding or get together you could host such events at the hotel too.
Why Cocoon when it comes to luxury?
Hotels for Business trip | Luxury Business Hotel | Luxury suite

The hospitality of the Cocoon is truly outstanding. It is the best four star hotel to suit all your needs. Given the ideal location, the elegant d├ęcor, the unmatched service standards, and all the ultra modern facilities, this luxury hotel is the most favoured destination for any occasion, business or leisure. If you are planning your next event then the hotel offers a whole range of 51 well decorated rooms to choose from. Each of these luxury rooms and suites are designed to provide you and your esteemed guests with the maximum comfort. The plush bedding, upgraded bath amenities and spacious work areas are just great. Each of them has 32 inch TVs and high speed internet connection as well.
Whatever be the event, food plays an important role. The Caramel is the hotel's Multi Cuisine Restaurant which offers scrumptious food. It offers both Indian and continental food to suit your palate. There are the best chefs in business at Dhanbad to provide you and your guests with the perfect dining experience. 
For business events the Cocoon has a state of the Board Room. So be it a board meeting, a seminar or a conference it is ideal to host it here. The well equipped cedar, the Celsius and open air terrace lawns could be availed as well. So you have plenty of options available in terms of organizing events depending on your requirement. The well trained customer friendly staff would help you plan out the event and carry it out successfully. If you are whole and solely involved in organizing events you often miss out participating in it. So instead of worrying about the small things you can leave the same to the hotel staff and participate in the event. So you can be rest assured that the event would be handled with the utmost precision. 
In case of a family event too you can do the same. You can plan out with our very cooperative hotel staff and leave all the arrangements to them. So you can be hassle free and enjoy the occasion, whatever it be a wedding or an anniversary. So with Hotel Cocoon Dhanbad you have the best of the best in hospitality. Next time you have your event coming up, make sure you give us an opportunity to serve you and your guests.

Tuesday, 9 August 2016

Why you must consider the service standards and customer satisfaction of the hotel you book?

With the globalization of the world you expect good service everywhere. Be it any industry, customer satisfaction is the key for any business to prosper. However this is truer in case of the service industry. This is particularly important the hotel industry. Be it anywhere you are no longer satisfied with the basic standards of good, polite behavior. Neither are you merely happy with "Please" and "Thank You" spoken by the smiling service providers. In the age of the internet, the customer rules supreme. You as a customer look for the extra bit which will provide the "delight" factor. It is this factor which we have recognized as well and always strive for. This is what has made the Hotel Cocoon the best 4 Star Hotel in Dhanbad. In this blog we would analyze the importance of setting high standards of service. We would also discuss what you could expect as a customer of a good luxury hotel in the current scenario.
Customer Satisfaction

Need to meet customer expectation. The internet has totally changed the way we lead our lives. This is true in the hotel industry too. Though it is true that as a hotel owner you have access to a global audience, but it has also meant severe competition as well. So with it the expectations of the potential customers have sharply risen as well. There is constant need to devise innovative strategies to offer the extra bit to the potential customer to rope him or her in. At the same time once that is done the expectations of the customer must be met as well. Failing which in a world of increased competition, there will be a permanent loss of business. As a customer too you must research on what the various deals are being offered so that you can land up with the best one.
Delivering what is promised. With the increased competition to bring in more business everyone in the travel and hotel industry makes tall claims. But it is essential that what is promised is also met. As a customer you might be tempted to be lured into various deals at the time of booking. But you need to be on your guard to check the truth of what is being promised.
Customer Feedback is an important tool to improve the service standards. For a hotel the way the customers perceive their service is the key to their success. Apart from the more conventional ways of judging the same, with the internet customer reviews are easily accessible. These are credible sources for you as a customer to decide before you take the final call of booking. You must spend some time analyzing them.
Staff plays a key part to customer satisfaction. The People who are in the forefront and directly provide the service is the key the service standards. Thus they must be happy and motivated always to be able to render the best service to ensure customer delight.
Good Service Standards ensures customer loyalty. A satisfied customer is the best publicity you could have in any business. This is what ensures customer loyalty and at the same time helps to bring in new business. 
When it comes to service standards we at Hotel Cocoon Dhanbad are extremely particular about it. This is why our service standards match the best interior decor as well. You must travel to the Hotel Cocoon Dhanbad to experience the impeccable service standards of our hotel and provide us an opportunity to serve you.