Monday, 30 July 2018

Dhanbad: An Ideal Travel Destination For The Monsoon Ahead


The rains have finally set in after a very long and extended summer this year. This has brought in a much welcome relief from the extreme heat and humidity. In case you are based in the eastern part of the country and planning for a short quick break, then out of the many locations you could for sure choose Dhanbad.


History of Dhanbad : People and Culture
The city of Dhanbad is often referred to as the "Coal Capital of India" is a fast growing city. Apart from its prominence in coal and mining, the city is also the second biggest Rail Division of Indian Railway when it comes to revenue generation. It is located On the Chota Nagpur Plateau and is at a distance of about 168 km from the capital city of Ranchi.


What you could do when in Dhanbad?
The city of Dhanbad is the District Headquarters of Dhanbad District in Jharkhand. This city used to be a part of the Manbhum District of West Bengal till 25th October, 1956. It has rivers flowing near it. These rivers include the Katri, Damodar and Jamunia flowing through it. As a result it has many tourist attractions with it too.

Some Major Tourist Attractions
As a tourist when in Dhanbad you must visit the different attractions. These include the Chati Gobindpur, Maithon and Panchet Dam, Charak Pathar, Jhinjhari, Jama, Meva and Panrra among others. Apart from this there are other tourist attractions too. These include the Bhatinda Waterfalls, the Parasnath hills which are famous for Jain Tirthankara and the Lilori-Sthan (Temple). Along with these Maithon is a census town located in the district of Dhanbad and is famous for the Maithon dam, whereas, the Panchet dam and the Topchanchi Water Reservoir are popular picnic spots. You must also note that  Dhanbad experiences extreme winters and very hot summers. Though the rainfall is heavy too in the region but you could still pan your trip during the monsoons as it would be relatively comfortable.


When you visit Dhanbad, you must stay at the Hotel Cocoon Dhanbad, the best luxury hotel in Dhanbad.

Saturday, 7 July 2018

Importance of good Customer Service for the hospitality industry

When it comes to any service industry long gone are the days when customers were happy just receiving "please" and "thank you" or getting service with a smile. It is indeed true that these go into the recipe for proper etiquette. However, this solely is surely not enough. It is to be remembered that satisfied customers are looking for a memorable experience and dynamic service where it counts. 

What the Experts Have to Say?

When it comes to customer service, it means the series of activities that are designed to enhance the levels of customer satisfaction. Be it any business one has to realize that the customers are the lifeblood of any business. It can be said that good customer service is most essential for a healthy business. This is what helps to retain the existing customers. With the cut-throat competition in every sector, it is to be kept in mind that if due to anything if the customer is not happy with any service, he or she would immediately opt for the competitor's service. This is all the more important in the hospitality sector since there is little room for any error.



Even for acquiring new business the quality standards of the hospitality services matters in a big way. If as a hotel one were to offer better quality services then there is a high probability that the customer would shift to your side. Thus customer services are important in any industry in case of the travel and hospitality business it is absolutely critical.

"We at Hotel Cocoon Dhanbad believe in providing the best hospitality services at all times. "

It is keeping with the latest requirements of the hospitality industry; we at Hotel Cocoon Dhanbad, always try to deliver the highest level of hospitality services at all times. We have a very dynamic team of hotels staff who are always ready to help and provide the best hospitality services at all times. This will surely delight you.


So in case you travel to Dhanbad at any time; make sure you stay with us at the “Hotel Cocoon, Dhanbad”. Enjoy the best rooms and infrastructure at our hotel and premium customer service, which we are known for in Dhanbad.